Service Desk is a game changer in turning IT teams to deliver awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. Service desks are designed to handle both incidents and service requests. In this context, an incident is an event that results in a disruption in service availability or quality. A service request seeks help with a routine task, such as helping a user change a password or getting a new user set up in work systems. We have good dedicated IT Service Desk team having hands on experience on resolving ticket in quick turnaround time.